Privacy Policy

1. Who We Are

If you have any questions about this privacy policy or how we handle your personal data, please contact us using the email address above.

2. The Personal Data We May Collect

Depending on how you use our website, we may collect and process the following categories of personal data:

We do not intentionally collect special category personal data such as information about health, religion, ethnicity, political opinions, sexual orientation or criminal convictions.

3. How We Collect Your Personal Data

We may collect your personal data in the following ways:

4. How We Use Your Personal Data

We only use your personal data where we have a lawful basis to do so.

We may use your personal data to:

• process and deliver your orders
• manage payments, refunds and returns
• communicate with you about your order
• provide account access and account-related services
• review artwork submissions and order setup details
• provide customer support
• keep records of transactions and communications
• improve our website, services and customer experience
• detect, investigate and prevent fraud or misuse
• comply with legal, regulatory, tax or accounting obligations
• send service messages relating to your orders or account
• send marketing communications where permitted by law or where you have consented

5. Our Lawful Bases for Processing

6. Order Information and Artwork Files

To process custom clothing orders, we may need details such as your name, billing address, delivery address, email address, telephone number, artwork files, and order specifications.

Artwork, logos, names, numbers and related design files you upload may be stored and processed for the purpose of:

• preparing and managing your order
• showing previews or order setup information
• supporting customer service and order queries
• keeping records in case of reorders, disputes or production issues

You are responsible for ensuring you have the rights or permission to use any artwork, logo, image, text or design you submit to us.

7. Marketing Communications

If you opt in, or where otherwise permitted by law, we may send you emails about products, offers, updates or services that may be relevant to you.

You can opt out of marketing at any time by:

• clicking the unsubscribe link in an email
• contacting us directly

8. Sharing Your Personal Data

We may share your personal data with trusted third parties where necessary to operate our business, including:

• payment providers
• delivery and courier companies
• order production or fulfilment providers
• IT hosting and website infrastructure providers
• customer support tools
• analytics providers
• email and marketing service providers
• fraud prevention or security providers
• accountants, legal advisers or regulators where required

We require third parties to respect the security of your personal data and to process it only for appropriate purposes.

9. International Transfers

Some of our service providers may process or store personal data outside the UK.

Where we transfer personal data outside the UK, we will take appropriate steps to ensure it remains protected, such as relying on approved contractual safeguards or other lawful transfer mechanisms.

10. Data Security

We use reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.

Payment details should only be handled through secure payment providers. We do not store full card details unless explicitly stated and lawfully required through a compliant provider.

11. Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, including:

• fulfilling orders
• handling support, refunds and disputes
• maintaining business records
• complying with legal, tax and accounting obligations
• protecting our legal rights

Retention periods may vary depending on the type of data and the reason for processing.

12. Your Rights

Depending on your location and the applicable law, you may have rights including:

• the right to be informed about how your data is used
• the right to access the personal data we hold about you
• the right to correct inaccurate or incomplete data
• the right to request deletion of your data in certain circumstances
• the right to restrict processing in certain circumstances
• the right to object to certain processing
• the right to data portability where applicable
• the right to withdraw consent where processing is based on consent
• the right to complain to the Information Commissioner's Office (ICO)

To exercise any of your rights, contact us using the details in this policy.

We may ask for information to verify your identity before responding to a request.

13. Third-Party Links

Our website may contain links to third-party websites or services.

If you follow a link to another website, that website will have its own privacy policy and practices. We are not responsible for the privacy practices of third-party sites.

14. Children

Our website and services are not intended for children, and we do not knowingly collect personal data from children without appropriate authority or lawful basis.

15. Changes to This Privacy Policy

We may update this privacy policy from time to time.

Any changes will be posted on this page, together with an updated revision date.

16. Contact and Complaints

If you have questions, concerns, or wish to exercise your rights, please contact us at:

privacy@printod.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully or unfairly.